Innovation Creates Biggest Challenges – IDC

The task of driving innovation is now the biggest process-related challenge facing the region’s CIOs,

according to the results of IDC’s Middle East CIO Summit Survey 2017.

The results were announced at the firm’s 10th anniversary Middle East CIO Summit aboard the

luxury Royal Caribbean Cruise liner “Vision of the Seas”.

Running under the theme “Enabling Dynamic Change for the Digital Era”, the event played host to

100 of the region’s most influential ICT leaders as they embark on a seven-day cruise around the

waters of the Arabian Gulf.

“Our findings suggest that the top three challenges facing the region’s CIOs in 2017 are the need to

drive greater innovation through IT, measure the ROI of IT investments, and manage growing

expectations and service needs. Meanwhile, cybersecurity/privacy solutions and mobile

technologies are seen as the key technologies for supporting the quest for digital transformation,

with the most valuable outcomes of undertaking this process identified as a superior customer

experience, improved decision making based on timely analytical insights, and enhanced process

optimization and/or automation”. IDC’s group vice president and regional managing director for the

Middle East, Africa, and Turkey, Jyoti Lalchandani, said.

Newsbyte IDC

IDC’s senior vice president for EMEA and managing director for CEMA, Steven Frantzen, led a panel

discussion on the need for CIOs to drive greater collaboration with their line-of- business

counterparts in order to enable a smoother and more successful digital transformation process while

ITD vice president for Schneider Electric's building and IT business in Saudi Arabia and Yemen,

Jonathan Duncan, took to the stage to highlight the key challenges and opportunities brought about

by the uptake of cloud computing solutions.

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