The task of driving innovation is now the biggest process-related challenge facing the region’s CIOs,
according to the results of IDC’s Middle East CIO Summit Survey 2017.
The results were announced at the firm’s 10th anniversary Middle East CIO Summit aboard the
luxury Royal Caribbean Cruise liner “Vision of the Seas”.
Running under the theme “Enabling Dynamic Change for the Digital Era”, the event played host to
100 of the region’s most influential ICT leaders as they embark on a seven-day cruise around the
waters of the Arabian Gulf.
“Our findings suggest that the top three challenges facing the region’s CIOs in 2017 are the need to
drive greater innovation through IT, measure the ROI of IT investments, and manage growing
expectations and service needs. Meanwhile, cybersecurity/privacy solutions and mobile
technologies are seen as the key technologies for supporting the quest for digital transformation,
with the most valuable outcomes of undertaking this process identified as a superior customer
experience, improved decision making based on timely analytical insights, and enhanced process
optimization and/or automation”. IDC’s group vice president and regional managing director for the
Middle East, Africa, and Turkey, Jyoti Lalchandani, said.
IDC’s senior vice president for EMEA and managing director for CEMA, Steven Frantzen, led a panel
discussion on the need for CIOs to drive greater collaboration with their line-of- business
counterparts in order to enable a smoother and more successful digital transformation process while
ITD vice president for Schneider Electric's building and IT business in Saudi Arabia and Yemen,
Jonathan Duncan, took to the stage to highlight the key challenges and opportunities brought about
by the uptake of cloud computing solutions.