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9mobile Sets Its Customer Care on WhatsApp Platform

In a further demonstration of its commitment to its customers and to enable them to have unfettered access to their preferred network in the ever-changing world of social media and messaging apps, telecommunications firm, 9mobile, has introduced a personalized WhatsApp Customer Care Channel on 09092000192.

Through the App, which is accessible to over 1.2 billion users globally and over 3 million users on the 9mobile network, the telco will be offering its subscribers a simple and cost-effective support channel available from the convenience of their phones.

Commenting on the new channel, Vice President, Marketing, 9mobile, Adebisi Idowu said that as the largest messaging application, WhatsApp has the capacity to enhance customer engagement while also creating strong brand awareness among its subscribers.

“In today’s world of evolving technology, we have decided to keep up with the changing times by bringing our services closer to our numerous subscribers. With the 9mobile WhatsApp Customer Care, subscribers are assured of seamless service, immediate response and timely resolution of their queries. The product also offers us the opportunity to create an alternate channel specifically tailored to our customers’ preferences. With this addition, customers have unlimited access to us,” Idowu said.

Through its array of innovative products, 9mobile’s services and solutions have been at the forefront of providing platforms that empower its customers to achieve more via technology. 9mobile also recently launched its Free WhatsApp service whereby its subscribers chat for free without depleting their data. Since its entry into the Nigerian market over 10 years ago, the telco has consistently launched pioneering solutions that support individuals, businesses and communities.

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