PalmPay, a leading digital financial services provider, has launched its consumer-focused “PalmPay Dey For You” campaign alongside an upgraded Security Center, reinforcing its commitment to providing Nigerians with safe and reliable digital financial services.
The upgraded Security Center brings multiple account and transaction protection tools into a single hub, giving customers greater protection and added confidence every time they transact.
The upgrade has received industry recognition, with Tosin Obadimu, Head of the Fraud Management Department, Nigeria Inter-Bank Settlement System (NIBSS) Plc, highlighting the value of PalmPay’s approach from a fraud management perspective.
“PalmPay’s upgraded Security Center brings account and transaction protection into a single hub, combining a real-time Security Check with user-configurable safeguards such as Large Transaction Shield, Night Guard, USSD account and card lock, and in-flow alerts for suspected fraud recipients, duplicate transfers and new-device logins. From an industry perspective, these controls strengthen verification before high-risk transactions against social engineering and account takeover, while the integrated dispute, fraud reporting and case-tracking features should speed up incident reporting and improve fund recovery across the ecosystem.” He noted.
The recognition comes as fraudsters continue to evolve their tactics, increasingly impersonating reputable financial institutions and using social engineering to deceive customers. With digital financial services now central to everyday transactions, stronger and more proactive customer protection has become increasingly important.
PalmPay’s upgraded Security Center gives customers additional tools to manage these risks, including transaction safeguards, real-time security checks and alerts that can flag potentially suspicious activity.
Samuel Oluyemi, Chief Operating Officer of PalmPay Nigeria, said the upgrade reflects the company’s approach to customer protection. He said: “With my over 2 and a half decades in Nigeria’s payments ecosystem, I understand that fraud management requires continuous innovation and empathy for the customer above profitability. As customers’ financial services needs evolve, so must the techniques of customer protection against fraud and unauthorised transactions improve. At PalmPay, innovation is about solving real problems for Nigerians and giving them greater confidence to bank with us. That is what PalmPay Dey For You represent i.e., putting customer protection at the heart of the customer’s experience.”
PalmPay recognises that combating financial fraud is a shared responsibility across the payments ecosystem. As part of Nigeria’s growing digital financial landscape, the company is committed to supporting broader industry efforts to strengthen fraud prevention and customer awareness, while continuously evolving its security measures to address emerging threats.
Through PalmPay Dey For You, the company is also reinforcing customer awareness around common fraud risks, including impersonation, while encouraging users to remain vigilant and make use of the security tools available to them.
For PalmPay, the goal is simple: as Nigerians embrace digital banking, they should have the tools and confidence to use it securely.
