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COVID-19: Facebook Launches Free Online Shops For Small Businesses

Facebook on Tuesday reached out to businesses struggling to survive the pandemic with free tools for creating online “Shops” at the social network and Instagram.

Merchants can easily set up shops on Facebook and Instagram, customize looks and display products, according to the California-based internet giant.

The Facebook Shops, which is intended to make it easy for small businesses to sell their products online, is starting in the U.S. this summer. The social media company said creating a Facebook Shop is free, and makes it simple to set up a single online store for customers to access both Facebook and Instagram. In addition, customers can message a business through WhatsApp, Facebook Messenger or Instagram Direct to get support and track deliveries.

“The primary focus is to ensure small and medium size businesses have presences online and survive the current situation,” Facebook director of product management George Lee said during a press briefing on the new product.

Retail has been crushed by the coronavirus pandemic, which has closed real-world shops, disrupted supply chains, and left more than 36 million Americans jobless.

“We really hope that our commerce solutions help businesses not only survive but thrive during coming months, and adapt to new consumer behavior,” said Instagram Shopping product lead Layla Amjadi.

Facebook is already involved in e-commerce, with a Marketplace for selling goods and as a venue where businesses court customers through pages at the social network or Instagram.

Businesses have an option to buy Facebook ads to direct customers to their online shops. Sales can be consummated at websites off the social network.

Merchants in the US can use a Facebook checkout service to handle transactions, paying a nominal fee, according to Lee.

“This means any seller, no matter their size or budget, can bring their business online and connect with customers wherever and whenever it’s convenient for them,” Facebook said in a blog post.

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