Federal governments in the Middle East & Africa (MEA) Region will see the strongest growth in spending on Artificial Intelligence (AI) as the region drives towards an expected $530 million by 2022, from $290 million expected to cap 2019.
According to the latest forecast from International Data Corporation (IDC), the global technology research and consulting firm, investment in AI across the region which is growing at 42.5 per cent year on year in 2019 and will continue increasing at a compound annual growth rate (CAGR) of 22.2 per cent over the 2019-2022 period.
Federal governments spending will join with the Top three industries in terms of AI investment, which are banking, manufacturing, and retail. These industries, which are at the top three positions in 20119, will remain the top three through 2022, although spending by federal governments across MEA will see the strongest growth of the region’s top five verticals, increasing at a CAGR of 26.3 percent.
The three most popular use cases – automated customer service agents, automated threat intelligence and prevention systems, and fraud analysis and investigation – will account for a combined 31.4 per cent of AI investment across MEA in 2019. These use cases are expected to retain their positions throughout the forecast period, with spending on automated customer service agents growing the fastest at a CAGR of 25.8 per cent to reach $66 million in 2022.
According to an extensive IDC survey conducted earlier this year among CIOs from across the Middle East, the top five drivers fueling demand for AI systems are the desire to improve customer support, augment marketing activities, boost overall efficiency, enhance the quality of products and services, and drive sales. Such benefits have become the hallmark of artificial intelligence as the technology advances and organizations wake up to its groundbreaking potential to revolutionize the way they work.
“Spending on AI in the MEA region this year is set to almost double from where it stood in 2017, which reflects the huge growth in interest we have seen around this technology over the last 18 months,” says IDC’s group vice president and managing director for the Middle East, Turkey, and Africa, Jyoti Lalchandani.
Speaking further Jyoti said: “Investments in artificial intelligence are being driven by the promise, opportunity, and excitement of a new wave of automation that not only drives inefficiency out of processes but also changes how people interact with the digital world around them. Indeed, the use of AI-based automation and the changing relationship between employees and increasingly intelligent machines will drive opportunities to evaluate and enhance existing business processes in ways that have not been seen since the early 1990s.”
The abundant opportunities presented by artificial intelligence will feature prominently when the ICT industry’s leading vendors and most influential end users gather at Dubai’s Hilton, Al Habtoor City on February 26-27 next year for the IDC Middle East CIO Summit 2020. Running under the theme ‘The Race to Reinvent: Connecting Leaders to Empower Digital Transformation’, the event will represent the region’s largest-ever gathering of CIOs, with more than 500 delegates expected to attend.
Four artificial intelligence (AI) partners will be on hand to showcase the very latest developments in this exciting technology, while respected global CIOs from across the vertical spectrum will be in attendance to share case studies around their own digital transformation exploits and answer questions from their peers in the region.