The Permanent Secretary, Federal Ministry of Communications and Digital Economy, Engr. Festus Yusufu Daudu, has charged NIPOST management to come up with innovations that would enhance their revenue generation.
Engr. Daudu stated this during the official presentation of the SERVICOM Compliant Evaluation Report on NIPOST by the National Coordinator/Chief Executive Officer, SERVICOM, Mrs. Nnenna Akajemili to the Ministry at its headquarters in Abuja yesterday.
The Permanent Secretary said that the Ministry is aware of the challenges of NIPOST and urged the management to come up with innovative ideas that would improve revenue generation for the organization.
According to him: “We are in the era of technology, so NIPOST has no excuse to complain about revenue generation. You have to devise other means of generating revenue and ensure quality service to the citizens.”
He said the main objectives of every government globally is service delivery to his people in order to make life better for the citizens, adding that SERVICOM Compliant Evaluation report is not meant to witch hunt any agencies but it is a means of looking into the strength and weakness of MDAs.
Engr. Daudu assured that the report would be looked into and find areas where the management needs to encourage NIPOST to do its best as well as area of assistance from the government.
In his remark, the Chief Operating Officer, NIPOST, Mr. Yahaya Ahmadu Rufai representing the Postmaster- General, said they are happy with the report which has unveiled some of the challenges NIPOST is facing. He added that NIPOST has been out of Federal capital budget for over two decades. “We sustain our operations through internally generated revenue which is very meagre,” he explained.
Earlier, the National Coordinator/Chief Executive Officer, SERVICOM, Mrs. Nnenna Akajemili pointed out the overall objectives of SERVICOM Compliant Evaluation report. According to her, the report is to ensure focus on citizens in service delivery by Ministries Department and Agencies (MDAs).
She added that her team visited 22 NIPOST locations to interact with staff and customers and identify service gaps existing in those offices and services. These visits led to recommendations from their findings on how to improve services and ensure customers satisfaction.
