MTN Clarifies Misleading Report on Network Disruption in Nigeria

MTN Nigeria Communications Plc has reacted to a misleading report related to a notice sent to a select group of its enterprise customers on the 15^th of June about potential service disruptions.

In a press statement made available to e-Businesslife on Wednesday, the company explained that the notice was to a selected group of customer about potential service disruptions, and not for all its services, but a routine notification to a small group of businesses affected by a specific challenge in very few specific locations.

To clarify the issue the CEO of MTN Nigeria, Karl Toriola,  said “Maintaining network stability and high levels of customer service remains a key priority for us. In line with MTN’s standard practice, this includes communicating to and informing customers of any potential disruptions in a timely manner, whether due to maintenance on the network, outages due to faults or other circumstances that may pose a risk, enabling them to plan appropriately and put in place business continuity measures.

“The notice in question was a routine notification to a small group of businesses affected by a specific challenge in very few specific locations. These notices are regularly distributed to partners and are not out of the ordinary.

“Small, medium and large enterprises are key to driving economic growth in Nigeria, and with the rise of digital solutions, are becoming more reliant on secure and reliable connectivity solutions. We recognise and understand the importance of service availability and strive to deliver a seamless and uninterrupted high-quality network experience, so that they are able to meet their customer’s needs.

“As a responsible Nigerian company, we remain committed to supporting the sustainable growth and development of our country. We are dedicated to delivering the highest levels of service possible, and steadfast in our drive to ensure our customers have the information they need to make critical personal and business decisions and will continue to update them on relevant developments,” concludes Toriola.