Smile Nigeria, one of Nigeria’s leading telecommunication services providers, has explained the recent network outage experienced by its customers.
The company said in a statement issued in Lagos on Monday that it regretted the inconvenience the outage may have caused its customers.
Smile disclosed that the outage was due to network upgrade and modernization activities as well as the maintenance upgrade that it embarked upon to strengthen its network infrastructure.
The telecom firm also disclosed that most customers affected by the outage have been compensated and that others yet to be compensated will surely get their bounties in due course.
The statement noted that as a customer-focused company, Smile has taken appropriate steps to forestall a recurrence of such an outage and to ensure that all the customers affected by the outage are compensated.
Smile, therefore, urged its customers to go ahead and enjoy the superfast internet access for which the company is known, and which has become its hallmark.
Renowned as the first 4G LTE network in West Africa having first launched VoLTE on its network, Smile has continued with its innovation by introducing SmileVoice, which is a free mobile app that enables customers with any Android or Apple iPhone device (including those which are not VoLTE-enabled) to make SuperClear voice calls over Smile’s 4G LTE network.
It was also the first to introduce an unlimited offering, which enables its SuperFast data and SuperClear voice, all in one bundle.
