Telecommunication service providers, under the aegis of the Association of Licensed Telecoms Operators of Nigeria (ALTON), have announced the commencement of harmonised short codes across all networks pursuant to a regulatory modernisation initiative by the regulator, Nigerian Communications Commission (NCC).
In a statement signed by Chairman of ALTON, Engr. Gbenga Adebayo, the Association explained that the harmonisation of short codes is aimed at implementing a streamlined process for common short codes across the industry, by making life easier for Nigerians through the memorisation of single codes, for various services across all networks as well as providing a cohesive regulatory framework that is consistent with global best practices.
Following the directive from the NCC, the Association put out the public notice stating: “The Network Operators have begun implementing the short codes, working closely with the NCC. The Commission has provided adequate time for subscribers to get used to this new development. We are confident this will enhance customer experience across networks,”
During migration, which is to be concluded by May 17, 2023 old and new common codes will run concurrently, after which the old codes will cease to operate.
The proposed harmonised shortcodes are:
- Call Center/Help Desk – 300
- Voice Mail Deposit – 301
- Voice Mail Retrieval -302
- Borrow Services – 303
- STOP Services – 304
- Check Balance – 310
- Credit Recharge – 311
- Data Plan – 312
- Share Services – 321
- Data Plan Balance – 323
- Verification of SIM Registration/ NIN – SIM Linkage – 996
- Porting Services (MNP) – 2442
