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USSD Dispute: MTN Activates New Channel Partnerships

Sequel to the temporary suspension of sales of MTN products through its banking channel partners on April 2, 2021, MTN said it has reverted to its previous cost of sales structures and has begun the formation of a long term and sustainable pricing structure for its Unstructured Supplementary Service Data (USSD) transactions with the bank channel partners.

Giving an update on the recent dispute in a statement which was made available to eBusiness Life on Thursday, the company disclosed that it has activated a number of new channel partnerships.  

“In order to further expand the range of channels available to customers, MTN has activated a number of new channel partnerships with fintech partners and these will remain in place, significantly expanding the channels available to our customers and increasing our sales and distribution network.

“The new channel partners include Sparkle, Konga Pay, Barter By Flutter Wave, Jumia Pay, OPay, Kuda, Carbon, BillsnPay, MTN On Demand, MTN Xtratime airtime loans (*606#), myMTN Web http://mymtn.com.ng and Momo agent *223#,” the statement said..

“Consequent on the intervention of the Minister of Communications and Digital Economy, the Nigeria Communication Commission and the Central Bank of Nigeria, since April 6, 2021, MTN has been participating in a series of meetings to align on longer term pricing structures. We will provide a further market update once these discussions have been concluded. The streamlining MTN undertook is international standard and best practice as scale is built along distribution channels. We are confident that partners in the banking sector will work with us to ensure this process concludes as quickly as possible to the benefit of the entire industry,” the statement further said.

MTN used the opportunity to thank its customers for their patience, and expressed regret at the inconvenience imposed on them while banking channels were offline.

“We would also like to thank the Ministry of Communications and Digital Economy, the Nigeria Communication Commission and the Central Bank of Nigeria for their rapid intervention and we look forward to a mutually acceptable solution that empowers all ecosystem participants.”

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